Customer Care Agent - Swedish speaking

We were founded by iGaming veterans with a solid track record of building successful companies. Backed by deep industry knowledge and hands-on experience. We’re in an exciting growth phase but still keep that fast-moving, start-up energy!

We operate with a flat structure with the belief that work should be a positive experience. Our culture focuses on autonomy and accountability, giving individuals the freedom to explore their strengths while taking ownership of their contributions. We’re committed to creating an environment where personal growth and professional development go hand in hand.

We're looking for a Swedish speaking Customer Care Agent to join our team and deliver exceptional service with a strong focus on player satisfaction. Based in our sunny Malta office, you’ll be part of a small, supportive team with a great culture, helping us continue to provide a first-class experience for our customers. An exciting entry point to launch your career with great development opportunities in a supportive and friendly team environment.

What will you be doing?

• Be the first point of contact to our customer with customer inquiries via live chat and email.
• Provide accurate information and support to players regarding games, promotions, accounts and technical issues.
• Handle customer issues promptly and effectively, aiming to resolve them on first contact and ensure high customer satisfaction.
• Assist with account verification processes, including KYC (Know Your Customer).
• Monitor and report on player feedback, suggesting improvements to enhance the player experience.
• Collaborate with other departments to resolve issues and improve service delivery.
• Stay up to date with industry trends, game updates, and company policies to provide informed assistance.
• Participate in training sessions and team meetings to continuously improve service skills and product knowledge.

Who are you?

• You’re a native Swedish speaker with fluent English and strong communication skills, both written and verbal.
• You have worked in a customer support role, ideally within the iGaming environment or similar.
• High level of attention to detail with the ability to work well under pressure.
• You thrive in a collaborative environment, enjoy supporting others, and work well as part of a team.

What we offer!

• Join an innovative and agile team that's pushing boundaries and shaping the future of the gaming industry.
• Thrive in a collaborative space where your ideas matter and directly influence our success.
• Be part of a supportive culture that champions growth, creativity, and a shared drive for excellence.
• Fun social events. We believe working hard should come with plenty of good times along the way.

Nordplay Group is built on diverse perspectives and open minds. We welcome everyone and are committed to keeping an inclusive environment for all.